Return & Refund Policy

At Fabrica.pk, we strive to ensure that every customer is satisfied with their purchase. Please read our return and refund policy carefully before making a purchase.

Returns

  • Customers may request a return within a reasonable period after receiving their order.
  • Returns are accepted only for products that are unused, unwashed, and in their original condition with all tags intact.
  • Certain items may be non-returnable (e.g., personalized or damaged items). Any non-returnable items will be clearly indicated at the time of purchase.

Refunds

  • Refunds will be processed after the returned items are received and inspected.
  • Refunds may take up to 7–14 working days to reflect in your original payment method, depending on the bank or payment provider.
  • Refunds are provided through the same payment method used during purchase whenever possible.

Exchanges

  • Exchanges are allowed for products of the same value, subject to availability.
  • Customers requesting an exchange must contact us immediately after receiving the product to confirm eligibility.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a Fabrica.pk error or defective product.
  • We recommend using a trackable shipping service to ensure the safe return of items.

Cancellations

  • Orders can be cancelled before they are processed for shipping.
  • To request a cancellation, contact our support team via email at fabricpk1@gmail.com.

Support & Assistance

For any questions, disputes, or assistance with returns, exchanges, or refunds, our support team is available 24/7:

Email: fabricpk1@gmail.com

We aim to resolve all queries promptly and ensure a smooth shopping experience for our customers.

This policy is designed to be protective of your business, compliant with standard e-commerce practices, and clear for customers in Pakistan.